Production Manager
SERVPRO®

Join a fast-paced, hands-on environment where your leadership, communication, and project management skills drive our mission: making it “Like it never even happened.” We’re seeking a motivated Production Manager to oversee restoration projects, lead teams, and ensure exceptional customer service from start to finish.

Primary Responsibilities

Project Management & Operations
• Ensure accurate scopes of work and prepare estimates using industry-specific software
• Negotiate project scope and estimate approvals with customers and clients
• Schedule, coordinate, and oversee crews, assets, and subcontractors
• Review job site documentation and ensure proper billing and compliance with client requirements
• Maintain clear written and verbal communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses, including labor, equipment, vehicles, and materials

• Other duties as assigned

Leadership & Customer Experience
• Lead, coach, and develop restoration team members
• Participate in recruiting, hiring, and training new teammates
• Manage customer satisfaction and support a positive client experience
• Provide priority responses to potential customers as needed

Requirements

Experience & Skill Set
• At least 1 year of management or supervisory experience
• At least 3 years of industry experience
• IICRC certifications preferred
• Strong communication, organization, and leadership skills
• Ability to lift a minimum of 50 lbs. regularly; up to 100 lbs. with assistance
• Ability to climb ladders, work at ceiling heights, and operate in tight spaces
• Ability to work with/around cleaning agents
• Ability to pass a background check (as allowed by law)

Education & Credentials
• High school diploma or GED required
• Associate or Bachelor’s degree preferred
• Valid driver’s license required

Compensation & Benefits

• $50,000 annually + commission
• Competitive benefits package
• Medical, Dental, Vision insurance
• 401(k) with employer contribution
• Company vehicle provided

 All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC in any manner whatsoever. All sample forms provided by SERVPRO Industries should be reviewed by the Franchise’s attorney for compliance with federal, state, and local laws. All sample forms are provided for informational purposes only, and franchisees may choose whether or not to use them.